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HomeBuyingComplaintsFile a ComplaintOnline Complaint Form

Online Complaint Form

Step 1 of 6

16%

Consent*

OMVIC provides a free complaint-handling service to help resolve disputes between consumers and dealers. OMVIC cannot force or compel a dealer to cancel a contract, return money or conduct repairs; only the courts have that authority.

OMVIC’s Form collects personal information about complainants as this information is required to act on the complaint.

OMVIC cannot provide legal advice.

The information you provide via email or the Form will be used to process your complaint, and as a result may be shared with the dealership against whom the complaint relates. OMVIC may use the information you provide for the purpose of an investigation or administrative action.

OMVIC relies on the accuracy and truthfulness of the information you have provided.

I agree to OMVIC's Online Complaint Terms of Use

Personal Information

Name*

First Last

Address

Address Line 1 Address Line 2 City Province Postal Code

Email*

Phone*

Extension

How did you hear about OMVIC?

Referred By*

Select an option from the list

Explain "Other"*

Dealer Information

Name of Dealership*

Address

Dealer Address Line 1 Dealer Address Line 2 Dealer Address: City Dealer Address: Province Dealer Address: Postal Code

Name of Manager

Name of Salesperson

Vehicle Information

Date of Purchase*

MM slash DD slash YYYY

Make*

Model*

Year*

Purchase Method

Total cost of vehicle*

Please enter a number less than or equal to 999999.

VIN*

Odometer Reading*

Please enter a number less than or equal to 999999.

Reason for Complaint*

Upload documents

If you have available in digital format any documents that may support your claim, you can add them here. Please ensure that the documents are clear and legible.

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Office:: 65 Overlea Blvd. Suite 300 Toronto, ON M4H 1P1

Office Hours:: Monday to Friday
9:00 a.m. – 5:00 p.m.

In-person front desk service:
Tuesday – Thursday
9:00 a.m. – 12:00 p.m.
1:00 p.m. – 4:00 p.m.

Notice: Temporary Closure of In-Person Office Hours
Effective Tuesday November 12 OMVIC’s in-person service will be temporarily closed through Spring 2025 due to upcoming renovations. We apologize for any inconvenience and appreciate your patience during this time. For assistance, please reach out to us by phone or email, or access our online services. Thank you for your understanding.

Phone:: 416-226-4500

Toll Free:: 1-800-943-6002

Contact us

https://twitter.com/OMVIC_Official https://www.facebook.com/OntarioMotorVehicleIndustryCouncil https://www.instagram.com/omvic_official/ https://www.youtube.com/@buywithconfidence https://www.linkedin.com/company/ontario-motor-vehicle-industry-council/