Back

Technical Support Analyst

January 16, 2025
Closing Date: January 30, 2025
OMVIC is currently searching for a Technical Support Analyst for our Toronto corporate office.
Who is OMVIC?
OMVIC (Ontario Motor Vehicle Industry Council) is Ontario’s vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other consumer protection statutes for the Ministry of Public and Business Service Delivery. OMVIC’s mandate and role is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism, and ensuring fair, honest, and open competition for registered motor vehicle dealers. This is achieved by maintaining strict dealer/salesperson registration requirements; inspecting all Ontario dealers (new and used); providing free complaint handling to consumers; developing/delivering consumer and dealer education/awareness programs; and investigating and prosecuting industry non-compliance and illegal sales (curbsiding).
What we offer:
OMVIC is made up of dedicated and hard-working individuals who take pride in the work they do each day to ensure that our mandate is being met. It is this great group of people that create a team atmosphere that is comfortable, friendly, and open which works to foster the team spirit.
Role Summary:
The Technical Support Analyst supports all end users, both in-house and field staff, with technical issues. This position also supports the daily operations of Microsoft Office 365, such as Exchange Online, SharePoint Online, Microsoft Teams, Dynamics 365 and other Microsoft 365 services. Additionally, this position maintains the systems hardware, software and related infrastructure, which includes both on premise and Azure data.
Responsibilities:
  • Maintain and operate the help desk ticketing system, including recording, assigning tickets to the right IT staff and tracking progress against defined service level agreements.
  • Help end users with any Level 1 technical issues via e-mail, phone or visiting their workstation.
  • Ensure that the on premise and Azure IT infrastructure’s performance, availability, scalability, security, and disaster recovery are in good condition by checking system and application logs and confirming that scheduled tasks such as backups are done.
  • Oversee and maintain the overall Microsoft 365 framework.
  • Create and update procedures for installing and configuring systems.
  • Maintain computer networks and troubleshooting. any problems that may occur within them.
  • Manage user accounts and develop tools and processes to make the account management process easier.
  • Monitor security regularly to detect any potential breaches.
  • Perform backup operations daily, making sure that all needed file systems and system data are backed up properly to the cloud.
  • Restore and fix any problems caused by hardware or software failures.
  • Regularly update OS patches and upgrades and keep administrative tools and utilities up to date.
  • Handle any urgent maintenance and support as needed.
  • Train end users on how to use systems and applications (i.e. workstations, phones, software systems)
  • Create and maintain OMVIC Standard OS image (Windows 10, Windows 11)
  • Equipment repair and warranty exchange
  • Maintain asset tracking for all hardware and software items.
  • Other duties as assigned.
Qualifications:

  • Post-secondary degree or diploma in computer science, software engineering, or computer engineering, or an acceptable combination of education and experience.
  • Minimum 3 years of work experience in a technical support position.
  • Microsoft Certifications around MS 365 and Security are preferred or equivalent experience
  • Minimum 2 years experience configuring and supporting an Office 365 tenant.
  • Minimum 1 year experience configuring and supporting an Azure tenant as well as experience with PowerShell Scripting
  • Excellent knowledge of Microsoft Windows Operating systems (Windows 10/11, Windows Server).
  • Microsoft –Active Directory, Security, and Network concepts.
  • PC hardware fundamentals.
  • Good written and verbal communication skills.
  • Able to work independently or as part of a team.
  • Self-starter and highly motivated to make proactive changes.
  • Able to accept and integrate constructive feedback.
  • Effective deadline management skills.
  • Knowledge of service level agreements and customer service standards.

We respectfully thank all applicants for their interest in working at OMVIC. However, we will only contact those meeting the qualifications for an interview.

OMVIC fosters an environment that respects people’s dignity, ideas and beliefs, thereby working to ensure diversity, equality and inclusion and has been committed to and will continue advocating for an environment where all persons are treated with fairness, dignity, and respect. OMVIC is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), ensuring that all individuals are treated with dignity and respect. Should you require accommodation for disability during any stage of the recruitment process, please notify the Human Resources department.

How to apply

If you are interested in the position, please submit a cover letter and resume, highlighting the position title to the attention of Human Resources, along with your salary expectations, no later than January 30, 2025, at 5:00 pm, to Email: [email protected].