Manager, Investigations

Who is OMVIC?

OMVIC (Ontario Motor Vehicle Industry Council) is Ontario’s vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other
consumer protection statutes for the Ministry of Government and Consumer Services. OMVIC’s mandate and role is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism, and ensuring fair, honest, and open competition for registered motor vehicle dealers. This is achieved by maintaining strict dealer/salesperson registration requirements; inspecting all Ontario dealers (new and used); providing free complaint handling to consumers; developing/delivering consumer and dealer education/awareness programs; and investigating and prosecuting industry non-compliance and illegal sales (curbsiding).

What we offer:

OMVIC is made up of dedicated and hard-working individuals who take pride in the work they do each day to ensure that our mandate is being met. It is this great group of people that create a team atmosphere that is comfortable, friendly, and open which works to foster the team spirit.

Position Summary:

The Manager, Investigations, is responsible for leading the team which conducts investigations on behalf of OMVIC. OMVIC Investigators are appointed under the authority of the Motor Vehicle Dealers Act, 2002 and are designated Provincial Offences Officers under the Provincial Offences Act. OMVIC Investigators work both independently and within a team environment to investigate a wide range of issues involving unregistered activity (curbsiders) or industry misconduct. The Manager directly supports the team, as well as the Director of Enforcement, in managing workflow and daily operations, planning strategic directions, and identifying investigations for escalation.

Responsibilities:

1. Manages and oversees the Investigation team, daily operations, workflow, priorities and assigns investigations.
2. Provides guidance on preparing reports, court/investigative documentation, and the case management system.
3. Detects and analyzes investigative trends and produces relevant statistics and reports.
4. Manages individual/team performance management system, monitors team/individual performance, provides feedback, and training when required.
5. Collaborates with other teams, including Registration, Consumer Support, Enforcement and Legal.
6. Drafts investigation plans, conducts thorough and objective investigations with a focus on rigorous fact-finding, fairness, timelines, and attention to detail.
7. Identify, obtain, review and analyze relevant documentation (e.g., legal contracts, accounting records, computer records, legal reports, etc.).
8. Reviews and analyzes collected evidence; identifies and analyzes legal/regulatory issues.
9. Writes detailed, high-quality reports and correspondence setting out facts of a case cogently, objectively, and accurately and in appropriate detail, followed by a well reasoned analysis and objective assessment of the evidence, maintains appropriate investigative notes.
10. Recommend appropriate steps to take following analysis of the evidence including proposed findings and recommendations.
11. Write and/or review the preparation of court documents (including briefs, witness statements, exhibits, etc.), search warrants, etc.
12. Leads or participates in complex investigations from inception to completion, ensuring investigation is completed thoroughly and on time.
13. Establishes good working relationships with all stakeholders including complainants, officials, and others.
14. Shares relevant information with other investigators, inspectors, managers, legal staff, as required.
15. Consults with Legal Counsel where appropriate.
16. Provides advice and assists Registration, Consumer Support, Enforcement teams.
17. Executes and serves search warrants, summons, subpoenas, notices, orders.
18. Establishes and maintains liaison with law enforcement/government agencies.
19. Appears as witness at legal proceedings/hearings.
20. Maintains awareness of relevant legislation and latest developments in investigative techniques.
21. Monitors the use of information systems/databases (e.g., CPIC, MTO, etc.) by Investigators to ensure appropriate use/compliance with policy.
22. Other duties as required.

Qualifications:

• University degree in a field related to one or more of the following: law, social science, political science, psychology or public administration or an equivalent combination of education, training, and experience.
• Formal training in advanced investigative/enforcement strategies/techniques, and advanced leadership/management is considered an asset.
• Significant leadership/management experience in law enforcement and/or regulatory environment.
• Proven ability to develop and manage employee skills and capabilities.
• Considerable investigative and enforcement experience in similar law enforcement and/or regulatory environment.
• Proven ability to develop and manage employee skills and capabilities.
• Considerable investigative and enforcement experience in similar law enforcement and/or regulatory environment.
• Demonstrated experience in the investigation of complex fraud cases.
• Experience developing/drafting investigative plans, gathering evidence, interviewing, report writing, presenting evidence at legal proceedings.
• Demonstrated experience preparing high quality detailed investigative reports dealing with individual and industry issues and applying relevant legislation.
• Strong analytical skills and the ability to impartially and objectively assess relevant evidence and exercise sound judgment.
• Knowledge of the Criminal Code, the Canada Evidence Act, the Motor Vehicle Dealers Act 2002, the Consumer Protection Act, and the Provincial Offences Act.
• Working knowledge of the Ontario Motor Vehicle Industry Council, as well as provincial government organizations, boards, and agencies relevant to the automotive industry.
• Knowledge and understanding of accounting principles and practices and familiarity with auditing concepts and procedures.
• Well developed research skills, ability to bring innovative thinking to an issue, while working within a prescribed framework.
• Demonstrated ability to manage demanding workload, focussing on organizational priorities, and adapting to the changing needs of the team.
• Demonstrated commitment to customer service and quality principles in service delivery and application of administrative fairness.
• Demonstrated understanding of issues affecting consumer protection, including the ability to deal with vulnerable complainants.
• Superior writing skills, communicating effectively and efficiently with stakeholders.
• Excellent organizational, administrative and management skills.
• Excellent interpersonal skills to maintain ongoing liaison with industry, law enforcement and government officials at all levels.
• Self-starter with proven ability to work independently and in a team environment.
• Valid Class ‘G’ Ontario Driver’s license and must be able and willing to travel throughout the Province of Ontario.

We respectfully thank all applicants for their interest in working at OMVIC. However, we will only contact those meeting the qualifications for an interview.

OMVIC fosters an environment that respects people’s dignity, ideas and beliefs, thereby working to ensure diversity, equality and inclusion and has been committed to and will continue advocating for an environment where all persons are treated with fairness, dignity, and respect.  OMVIC is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA), ensuring that all individuals are treated with dignity and respect. Should you require accommodation for disability during any stage of the recruitment process, please notify the Human Resources department.