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2024’s Top 3 Consumer Challenges: Insights from OMVIC’s Year in Review 

December 3, 2024
Blogs

As 2024 comes to a close and dealerships gear up for 2025 models, OMVIC takes a look back at the top issues that shaped Ontario car buyers’ experiences this year. From hidden fees to uncertain vehicle histories, here are three major challenges—and tips to help you steer clear of them. 

  1. Re-VINning Scams: The Hidden Threat
    Following the recent Project Thoroughbred announcement, which led to multiple arrests and charges, many may be wondering: what is re-VINning? 

    Re-VINning is when criminals illegally alter a vehicle’s VIN (Vehicle Identification Number) to disguise the vehicle’s past history—often hiding the fact that it was stolen or severely damaged. For consumers, buying a re-VINned vehicle can mean unknowingly purchasing a stolen or damaged car. 

    Many stolen vehicles are given fake VINs, while others are dismantled and sold as parts through illegal operations. This is a significant concern for OMVIC, as it means unsuspecting car buyers may end up with a stolen vehicle that appears to be legitimate due to the altered VIN. 

    If you purchase a stolen vehicle or one repaired with stolen parts from an unregistered seller (known as a curbsider), the risk is high that the entire vehicle could be seized by police. If this happens, you could lose almost everything you paid for. 

    After a vehicle seizure, the car is identified, and you may only recover parts that legally belong to you. For example, you may get back the body but the engine is missing as it belongs to the original owner’s insurance company. 

    Find tips to avoid becoming a curbsider victim by visiting omvic.ca. 

  1. All-In Price Advertising:  Unexpected Fees 

    Another major issue OMVIC has seen this year has been violations of the all-in price advertising law which often leads to consumers paying more for a vehicle than what was advertised. All-in price advertising legislation means that any advertised price for a car must include all fees and charges, except for taxes and licensing fees. Consumers need to know the full cost of a vehicle upfront, with no hidden or unexpected fees. 

    It also means that any mandatory costs, such as freight, PDI (pre-delivery inspection), administrative fees, and any dealer-specific fees, must be included in the advertised price. This includes when dealers are having sales and looking to sell of 2024 inventory. Always check that the price on the ad matches what is on your bill of sale. 

    The only time your bill of sale could be different is if you decide to purchase optional add-ons. You can learn more about how to understand your bill of sale by watching this video.  

    Violations of all-in price advertising was a common issue encountered by OMVIC’s enforcement team. 

    Learn more about all-in price advertising and how to protect yourself from overpaying. 

  1. Mandatory Disclosures: Know Your Car’s Past 

    Buying or leasing a used car can be tricky, especially if the vehicle has a history of damage or past repairs. Registered dealers are required to disclose details such as whether a car has previous use (such as a taxi or rental car), any damage over $3,000, branding status (for example, salvage or rebuilt), and accurate odometer readings. 

    Ensure necessary vehicle history information to make an informed decision and avoid costly repairs later. 

Looking Ahead into the New Year 

As dealerships look to clear out their 2024 inventory for new models, remember to stay informed about your rights. Don’t be rushed into a deal that doesn’t feel right. Before you buy or lease a vehicle, reach out to OMVIC to shop with confidence.  

For more information on your car-buying rights, visit OMVIC’s website. Here’s to a safer car-buying experience in 2025!